Shipping policy

Effective October 3, 2026. For delivery help, contact support@tripleccollectible.com with your order number.

Processing and dispatch

Unless a listing states otherwise, we aim to process in-stock products sold and fulfilled by Triple C within two business days, excluding weekends and holidays. Preorders, special releases and independently fulfilled marketplace orders must show their applicable dispatch estimate before purchase. Multiple sellers or preorder items may result in separate parcels; applicable charges and timing must be disclosed before payment.

If we cannot meet the applicable dispatch estimate, we notify you of the delay, revised timing and cancellation/refund options required by law. Where consent to a further delay is required, we obtain it or provide the required refund. We do not treat a shipping label as proof that a parcel has been handed to the carrier.

Addresses, services and delivery

Check the recipient name, address, apartment/unit and other required delivery details before ordering. Contact support promptly about a correction. We attempt changes before dispatch where feasible; redirection after carrier handover is not guaranteed. We do not change a destination based solely on an unverified message. If a customer address error causes a parcel to be returned, any lawful reshipping cost is explained and agreed before reshipment; applicable refund rights still apply.

Available destinations, shipping services and costs are shown at checkout. Carrier estimates are estimates unless a service expressly includes a delivery guarantee. Weather, carrier disruption, customs and other delays may affect transit, but they do not remove our responsibilities under applicable law.

Singles receive suitable card protection, slabs receive cushioning, and sealed products receive appropriate packaging. Tracking is provided for tracked shipments. Any signature or delivery requirements selected for an order are communicated with its shipment information.

Loss, damage and returned parcels

If tracking stalls, a parcel is missing, or an item arrives damaged or incomplete, contact support promptly. Preserve relevant packaging where reasonable. We investigate with the seller and carrier under the return policy and arrange the appropriate remedy for a genuine fulfillment failure. A delivered scan alone does not automatically close a misdelivery claim. Filing a complaint alone does not automatically approve a refund.

We review refused, unclaimed, undeliverable and returned-to-sender parcels individually, including the reason, actual item condition, disclosed costs and applicable consumer rights. We do not impose an undisclosed penalty or automatically forfeit the entire order value. Carrier or insurance reimbursement does not replace our obligations to the customer.

International orders and outside payment requests

We do not promise that every product or seller ships worldwide. Applicable destinations and restrictions appear through the relevant checkout provider. Duties, taxes and any responsibility for charges not collected at checkout must be disclosed before purchase. Do not ask a seller to falsify customs descriptions or values.

Verify an unexpected delivery-fee message through the carrier's official channel and Triple C support before paying. Triple C does not ask for passwords, gift cards, cryptocurrency or an outside transfer to release an order. Use the approved checkout and support channels.

Giveaway prize delivery

Giveaway entry and prize delivery cost the winner $0. The sponsor funds the reviewed shipping reserve before a new promotion is approved under its supported payment arrangement and covers any legitimate shortfall. Triple C coordinates the prize label with the host using that reserve. The winner is never required to buy a label or pay a claim fee.

Each promotion's published rules determine eligibility, permitted destinations and fulfillment timing. The current new-promotion preset calls for the sponsor to begin fulfillment within seven days of the draw, subject to the stated eligibility review. A shipping estimate is not a purchased label or completed shipment. Existing approved promotions retain their own published terms.